Privacy Policy

Welcome to Diagknos ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By accessing or using our Platform, you verify that you have read, understood, and agree to the practices described in this policy. If you do not agree to this Privacy Policy, please do not use our Platform.

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Information: Name, email address, phone number, date of birth, and physical address when you register or book a test.
• Health Information: Test requests, laboratory results, and other health-related data necessary for providing our services.
• Device & Usage Data: IP address, browser type, device identifiers, and operating system info collected automatically when you use our Platform.
• Location Data: Geolocation data to connect you with nearby phlebotomists and laboratories.

We use the information we collect for the following purposes:

• Service Delivery: To process your test bookings, coordinate sample collection, and deliver results.
• Communication: To send you appointment confirmations, result notifications, and important updates.
• Improvement: To analyze usage patterns and improve the functionality and user experience of our Platform.
• Security: To detect, prevent, and address technical issues and fraudulent activities.
• Compliance: To comply with legal obligations and healthcare regulations.

We do not sell your personal information. We may share your information with:

• Healthcare Providers: Partner laboratories and phlebotomists involved in your care.
• Service Providers: Third-party vendors who assist with payment processing, data hosting, and customer support.
• Legal Authorities: If required by law, court order, or government regulation.

We implement industry-standard security measures, including encryption and strict access controls, to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention usage.
• Withdraw consent for specific data processing activities.

If you have any questions or concerns about this Privacy Policy, please contact us at support@diagknos.com.